Most of our customers fall into the SME category with between 2 and 200 staff. Typically our engagement is to provide and support the complete IT system for the organisation including server systems, managed desktop systems, mobile working, network and security solutions. Some of our larger SME clients have an in-house IT team that provides 1st line support and calls upon us for in-depth support.
The SME sector is best served by outsourced IT services because it generally cannot financially justify or retain in-house IT teams with sufficient expertise to service their entire requirement. By retaining Information Initiatives on a managed contract our clients benefit from continuity of access to high-level expertise on an “as required” basis. This ensures that systems are implemented correctly thereby delivering reliable and available services at a reasonable cost.
A typical example is a national firm of Independent Financial Advisers with offices in four cities throughout the UK. Their server systems are all located in a data centre thereby minimising the IT footprint at each office and optimising their IT maintenance costs through centralisation.